Where am I able to find my orders?
There are two kinds of accounts you may have here in SHEIN, A registered account & A facebook account. Please make sure that you have logged in the right account. Once you have done so you may access your order.

How do I track my orders?
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your Shein account and find all your order information. Click on "My Orders" and click on "View Details" and you can click on "Track" to find out where your package is. You can also submit a ticket to find out about your order.

How do I submit a ticket?
A ticket is used to contact our Customer Support Team. Please submit a ticket if you have any questions regarding your order. Follow the steps below:

STEP 1:
Log in your account and select "My Tickets". Simply click on the button to submit a ticket.
STEP 2:
Select the topic that is most closely related to your issue.
STEP 3:
After you have done so, you may find the answer to your question from the list of frequently asked questions, or enter keywords and click “Find Your Answer” to find more information that may answer your question. If you have successfully found a solution to your question, please click “Problem Resolved” Otherwise, click “Continue Submitting Tickets”.
STEP 4:
Please include as many details as possible when explaining the issue with your order.
STEP 5:
Please include any photos to help us in assisting you to our best ability. Then click "Submit" to continue.
Your ticket is now successfully submitted. Shein Customer Service Team will respond to your ticket within 1 business day. You may click on your ticket ID to view ticket details. If we have not replied back to you and you would like to add any more information, you may click on the ticket ID and then click "Add to conversation" to supplement your description. Lastly You may select "My Tickets" to check the ticket for any responses from us and track the progress of your tickets.