Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client.
Meetings
In most organizations it's easy to deliver additional value around meetings
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Proactively help to define the agendas and outcomes for each meeting. Help keep things on track and try to meaningfully contribute towards these goals. Become highly proficient at running successful meetings.
If there are action items for other team members that are critical to your projects success
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Reports
Delivering quality reports during your client engagement will enhance your image as a consultant because they're so visible to the internal team members. In your earliest meeting possible get together with the client and define parameters for the report format and content. Every client has different needs so don't assume that your template doesn't need to change. Information important to one client is not interesting to another. Define up front what works and then deliver it.
As with the rest of your communications, a picture is worth a thousand words. You or your staff should become proficient at producing flow charts, Gantt charts
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Perfect the art of the executive summary. For busy executives in the client organization, sometimes they'll only want a one page summary. Make sure it communicates the key issues of the report. If they want more information, they'll drill down.
Accessibility
Make it easy to contact you around the clock using email
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Profit Engineering
Our company focuses on profit engineered technology, that is
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shop around and get discounts using coupon deals ECommerce Articles | November 22, 2016
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